Job Details

Through adaptability to niche markets, we deeply explore customer projects, strive to achieve cooperation with customers, better serve each customer, and solve customer doubts and problems.

Job Responsibilities

  • Responsible for maintaining old customers assigned by the company, understanding customer needs, promptly handling customer inquiries, translating technical materials, preparing quotations, participating in business negotiations, signing contracts; receiving orders, placing production orders, tracking and feedback on order progress in a timely manner, and tracking shipments The entire business maintenance process including purchase, payment recovery, and after-sales service;
  • Daily trade cooperation docking, quarterly customer satisfaction survey, customer service satisfaction improvement implementation. Order progress is updated in real time, and abnormal orders are processed with timely feedback.
  • Maintenance of old customers, in-depth development and exploration to promote new projects.
  • In charge of internal follow-up work of docking business. Provide timely feedback on order progress to the business, and coordinate and communicate abnormal order production plans with PMC.
  • Complete other tasks assigned by superiors and salesmen.
  • Participate in the company’s performance appraisal and complete the performance goals set by the company.
  • Improve your business skills, learn basic technical knowledge of machining, accumulate industry professional terminology, improve your oral communication skills, and formulate self-improvement and work development plans every month.

Job Requirements

  • College degree or above, able to communicate fluently in English, including but not limited to meeting and communicating with foreign customers, telephone communication & video conference.
  • Able to handle abnormal order issues independently and maintain good communication with various departments. Good coordination and response capabilities are required.
  • Have high execution ability, obedience, professionalism and team spirit, follow the company’s business performance appraisal system, and actively complete the sales targets set by the company.
  • Have good business negotiation skills, business sense, strong public relations awareness, and divergent thinking.
  • Priority will be given to those with experience in hardware or mold and other related industries. Applicants with good oral English and no foreign trade experience may be considered.

Skill & Experience

  • You have at least 3 years of experience in order mining.
  • You have some previous experience working in an agile environment – think two-week sprints.
  • You are familiar with using Excel and ERP in your workflow

Job Overviews

  • Location:

    United Kingdom

  • Job Title:


  • Hours:

    50h / week

  • Rate:

    $15 - $25 / hour

  • Salary:

    $35k - $45k

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